Design isn’t only about pushing pixels and creating UI. How a sentence is constructed, what information it’s conveying and the choice of words can make a huge difference in the success of a task.
A cute illustration might raise a smile but we need to make sure we’re actually helping the user with the pain points they’re experiencing in that moment.
Nielsen Norman Group explains that an error message should be:
Depending on the error, users will still want to find the page or access the service they were looking for in the first place. To explain how the error can be solved or what needs to be done to fix the problem, an error page should guide users by giving suggestions based on common error behavior.
This is the most common error that web users will see. It is a general-purpose error, and can occur any time a web server encounters an internal problem. Error 500 happens most often when a web server is overloaded.What is Required:
Web users will likely stumble across this error after a failed login attempt. Basically, it means the user tried to access a site they didn’t have access toWhat is Required:
This error message will appear when something has gone wrong with your web browser. It means that your request was corrupted in some way.What is Required:
When there is no login opportunity on a page, you will get a 403 error on a page if you try to access a forbidden directory on a website.What is Required:
When there is no login opportunity on a page, you will get a 403 error on a page if you try to access a forbidden directory on a website. What is Required: